Summary
I help established owner-led businesses make growth easier to manage by fixing the operating design behind their processes, systems, data and technology.
When a business has grown quickly, acquired another company or reached the point where every decision still comes back to the owner, technology is rarely the whole problem. The issue is usually how the business now works. I diagnose where complexity is slowing decisions, increasing cost or restricting capacity, then design and lead practical change that makes the business simpler to run and easier to scale.
My work spans business transformation, digital strategy, technology leadership, system optimisation, AI readiness, automation, CRM and ERP change, post-acquisition integration and recovery of troubled programmes. I operate as a Fractional CTO, transformation lead or board adviser for businesses that do not need a full-time technology executive, but do need senior judgement and delivery ownership.
I bring 30+ years’ experience across technology and business change, including 28 years with IBM and senior transformation leadership at SGN. I have led global software teams, built governance and delivery structures, integrated acquired businesses, recovered failing programmes and delivered operational cost reductions, including reducing operational costs by 40% through process, systems and delivery improvement.
I work best with UK businesses of around 10–200 employees, particularly those experiencing growth, operational complexity, acquisition, technology change or AI adoption. Typical triggers include growth slowing, manual work increasing, disconnected systems, unclear data, owner dependency or major system decisions that need proper diagnosis before investment.
I'm looking to support businesses in a NED and advisory capacity, alongside selected Fractional CTO, Fractional CIO, board advisory and transformation leadership roles. My focus is on helping boards, founders, MDs, COOs and CFOs decide what to fix first, reduce unnecessary cost and create the capacity needed for the next stage of growth.
Experience
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Fusione Consulting Ltd
Founder and Owner
1 - 5 Employees 2022 - Current•Led fractional CTO and transformation engagements for owner-led and growing businesses across financial services, utilities, health, public services, IT and not-for-profit sectors.
•Delivered practical change across people, process, systems, data and technology, helping clients reduce operational cost, increase capacity and improve decision-making.
•Recovered an 18-month troubled supplier-led project by resetting the baseline, rebuilding governance and managing client and vendor resources through to completion within five months.
•Delivered IT integration following acquisition, covering Microsoft 365, telephony and CRM data, enabling operational continuity and faster business integration.
•Designed technology architecture and supplier selection for unattended self-storage units across three national locations, taking the work from concept through to implementation management. -
TC Executive Services
MD/Interim Programme Manager
1 - 5 Employees 2021 - 2022•Led technology-focused transformation and change programmes for established businesses requiring senior delivery leadership without a permanent executive appointment.
•Managed transformation activity for Hurst Point Group, part of Carlyle Group, supporting portfolio change and post-acquisition integration within financial services and investment management.
•Delivered migration strategy and rollout planning for an Iress Xplan programme, aligning operational needs, technology delivery and stakeholder expectations.
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SGN
Digital Transformation Programme Director
500+ Employees 2018 - 2021•Led SGN’s strategic operational response to Ofgem funding changes and COVID as part of the senior leadership team, contributing to a 10% reduction in operating costs.
•Established programme governance, delivery structure and reporting across a portfolio of systems, training and organisational change for more than 2,000 field engineers and support staff.
•Directed transformation initiatives across incident management, safety, productivity, GeoField and dispatch systems, improving operational control and field delivery.
•Built an agile delivery capability and change pipeline, reducing business continuity response times and lowering IT delivery costs.
•Recovered a cloud migration programme and avoided significant vendor costs through stronger delivery control and supplier management.
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SGN
IT Program Manager - Front Office Systems
500+ Employees 2016 - 2018•Delivered operational technology projects for directors focused on cost reduction, regulatory compliance and front-office performance.
•Led workstreams supporting smart metering readiness, Maximo change delivery, GDPR investigation and improved IT delivery processes.
•Worked across business and technology teams to translate operational requirements into deliverable system and process change
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Daybreak FGC
Chair Borad of Trustees
21 - 100 Employees 2014 - 2016•Chaired the board through funding and sustainability challenges, strengthening governance, decision-making and operational planning.
•Developed strategic and business plans that helped the organisation avoid closure and move towards sustainable operations.
•Mentored leadership on priorities, accountability and practical delivery during a period of organisational pressure.
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IBM
Senior Product, Programme and Technology Leader
500+ Employees 1987 - 2015•Built a 28-year IBM career from software development into global software leadership, product management and complex customer solution delivery across finance, utilities, healthcare and telephony.
•Managed worldwide software development teams and integrated an acquired development organisation into IBM, creating a 100-person global engineering team.
•Led product and middleware strategy for utilities, oil and gas markets, positioning IBM technology against industry problems and partner ecosystem opportunities.
•Changed development delivery from waterfall to agile while maintaining twice-yearly release commitments across established software products.
•Delivered business continuity strategy for UK and Ireland software development organisations and led major public services, life sciences, call centre and customer solution programmes.
Education History
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MBA
Open University
