Many customers prefer to use an online live chat function to talk to employees virtually, instead of having to wait on hold on the phone for a long time. Live chat agents are friendly professionals ready to engage online with any questions, queries or complaints that customers may have.
Live chat agents can help respond instantly to messages from customers, rather than having long wait times on hold on the phone. Customers are much more likely to stay engaged and loyal to your business if the customer service is efficient and instant, with the ease of chatting online.
Live chat functions make it much easier for more customers to reach your business by connecting with virtual agents. Lots more people can access live chats during working hours or when they’re out of the house, making customer service channels much more accessible with a bigger reach.
With live chats being based online, it can be a quick and easy way to get customer feedback on how the service was. It can often be hard to get comments back from customers, but asking straight after the live chat has ended makes people much more likely to give any feedback they may have.
TeamIn will provide you with a talented pool of experienced virtual staff at a fraction of the cost of hiring your own team in the UK.
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